Job Vacancy: Administrator

Salary: £24,531 per year 

Contract: Full-time, permanent 

Based: In-person

Closing date: 19th November 

Interview date: 27 November 2025

How to apply: Submit your CV and a cover letter using the person specification below to tell us why you want to become an Administrator by 5pm on Wednesday 19th November 2025.

Interviews to be held on 27th November 2025.

The role profile

We are looking to recruit a highly motivated individual as an administrator within our Administration Team. Ensuring that the work conforms to the Advice Quality Standard (AQS) and Quality of Advice Assessment in Wales.

The successful candidate will provide administrative support to the Local Citizens Advice Offices across all of Citizens Advice Caerphilly Blaenau Gwent  (CACBG) where appropriate.

CACBG is an established and well-regarded local independent charity who provides free, impartial and confidential advice. We undertake Research & Campaign work to influence policy makers and to effect change.

If you are well organised, good with people, can prioritise your time and workload effectively and have a drive to learn, How to apply: Submit your CV and a cover letter using the person specification below to tell us why you want to become an Administrator by 5pm on Wednesday 19th November 2025.

Main duties and responsibilities:

Administration

• Book Generalist appointments – check client attendance and update records and ensure interview room availability;
• Process inbound and outbound referrals to the service;
• Answer the telephone and refer calls or take messages;
• Deal with client or third-party phone calls or visits;
• Produce letters, documents and reports as required;
• Create and maintain filing systems in accordance with the organisation’s systems and procedures;
• Maintain diaries and work records;
• Open, record and distribute incoming mail, through both the postal system and hand delivered items;
• Prepare outgoing mail for dispatch;
• Cover reception duties;
• Liaise with external bodies/companies as relevant to the role;
• Managed the Generalist team work queues and process tasks accordingly;
• Record and process energy and family advice service referrals;
• Contact clients for the purpose of providing appointment reminders;
• Attend assigned Team meetings and take minutes;
• Work with other CACBG staff to ensure the smooth running of the service;
• Ensure good collaborative working with external organisations and partners;
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the services.

Professional Development

• Keep up to date with policies and procedures, and undertake appropriate training;
• Attend appropriate internal and external meetings as required;
• Prepare for and attend regular supervision sessions.

Other duties and responsibilities

• Maintain local information systems;
• Maintain stock of stationary;
• Undertake alarm testing alongside the Facilities Officer;
• Use IT for statistical recording, record keeping and document production;
• Keep up to date with policies and procedures relevant to the post and undertake appropriate training;
• Ensure that all work conforms to CACBG’s standards and requirements;
• Undertake any other duties in keeping with the general nature of the post;
• Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.

Person specification

Skills and Experience

• Proven ability to use IT packages, including word processing, spreadsheets, email (maintain an electronic diary) and the ability to use or learn to use other packages as necessary;
• Effective written and oral communication skills;
• Ability and willingness to take on responsibility;
• Ability to adapt and work over multiple advice projects across different channels;
• Ability to plan and prioritise own work and meet deadlines;
• Effective written and verbal communication skills;
• Ability to develop and maintain positive relationships with external organisations, and individuals;
• Ability to give and receive feedback sensitively and objectively, and a willingness to challenge constructively;
• Commitment to deliver excellent customer service and customer care;
• Understanding of, and commitment to, working as part of a team.
• A commitment to self-development;
• Ability to speak Welsh (Desirable).

Equal Opportunities

• A full understanding of and commitment to the aims, principles and policies of the Citizens Advice service;
• A caring and non-judgemental attitude;
• An understanding of the needs of disadvantaged communities;
• An ability to take positive action and challenge discriminatory behaviour.

In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

How to apply: Submit your CV and a cover letter using the person specification below to tell us why you want to become an Administrator by 5pm on Wednesday 19th November 2025.

Interviews to be held on 27th November 2025.