Simon Ellington
Chief Executive
Simon Ellington
Lisa McLain
Head of Digital Operations
Lisa McLain
Lisa is our Head of Digital Operations. She joined us more than decade ago and is the driving force behind our Caerphilly Contact Centre. Lisa is responsible for more than 150 staff delivering England and Wales wide services to include Adviceline, Advicelink Cymru, Claim What’s Yours, Consumer, Help Through Hardship, specialist debt advice helpline and the Witness Service.
Jane Waters
Resources Manager
Jane Waters
Jane has been with CACBG since 2001, joining what was then a very small team as Finance & Admin Officer. Jane joined the SMT in the role of Resources Manager in 2009, managing the Financial and HR functions, and line managing the administration team. In 2015, Jane was seconded to manage the refurbishment of the Church Place office at Bargoed, moving to the newly refurbished premises in August 2018. Jane currently manages the Admin Team, the Finance Team and has responsibility for Governance. Jane has a degree in Business & Enterprise and previous experience running a family building company
Ceri Morgan
Operations Manager
Ceri Morgan
Ceri joined CACBG in the spring of 2022, having spent around 13 years with the Citizens Advice Cardiff and Vale office. Prior to working for Citizens Advice, he gained extensive experience in the Financial Services sector where he was a branch manager at a high street bank and a Relationship Manager with the Financial Service Authority (now FCA). Ceri is responsible for all our services across Caerphilly and Blaenau Gwent, our communication strategy and our Research and Campaigns work.
Keith Thorne
Service Manager
Keith Thorne
Keith has been with CACBG since the summer of 2019 and is responsible for our debt and money management services. Keith brought more than a decade’s experience of helping people with debts to the organisation. He has an ICM Diploma in Money and Debt Advice and spent 13 years with a well-known debt charity, initially as a frontline Debt Adviser, then a team leader and eventually the centre manager. Keith manages on our Let’s Talk Money debt, benefit and financial capability project and our specialist debt services.
Lucy Williams
Service Manager
Lucy Williams
Lucy is responsible for quality and training. She also project manages several of our specialist funded services. She returned to Citizens Advice Caerphilly Blaenau Gwent in 2021 having originally worked with the service in 2004 as a welfare benefit and debt specialist. Lucy has extensive legal experience having worked in a Caerphilly and Blaenau Gwent high street practice as a solicitor for 14 years. She is fully aware of local issues and is passionate about ensuring advice services are accessible to all.
Oliver Craner
Service Manager
Oliver Craner
Oliver joined us in 2019 and is responsible for our general advice and drop-in services. He spent several years with our Citizens Advice Cardiff and Vale colleagues, prior to joining us. Oliver has extensive experience in delivering frontline advice and he leads on our research and campaign work.
Pam Thomas
Service Manager
Pam Thomas
Pam has been with us since 2009, having joined us as a volunteer. She has worked as an adviser and has extensive knowledge and experience of delivering front-line advice. Pam was our first Service Manager and was responsible for staff training and supervision. She now manages our National Help To Claim telephone and digital service and our Energy Team.
Martyn Flye
Contact Centre Manager
Martyn Flye
Martyn has been with us since 2014 and is responsible for the day-to-day operations of our Contact Centre and the delivery of our digital services across Wales and England. Initially responsible for 9 staff who were delivering the Adviceline service, Martyn is now responsible for several national services and around 150 staff. He has a wealth of experience in delivering digital services having managed a British Gas contact centre. Martyn is also responsible for quality and customer experience.
Terry O’Neill
Deputy Contact Centre Manager
Terry O’Neill
Terry has been with us since the end of 2020, initially joining our Advicelink Cymru service. He brought with him a wealth of experience of working in the digital customer services sector. He has more than a decade’s experience of working in the energy sector and has also worked in the financial sector as the branch manager of a high street bank. Terry is responsible for the smooth running of our digital services, quality and performance management and client experience.
