All of us are affected by the rules and principles which shape the services and benefits that we all rely on. These rules and principles are evident in legislation, regulations, codes of practice and the policies of service providers. Citizens Advice Caerphilly Blaenau Gwent actively campaigns against unfair policies and practises in government, service providers and other bodies.
Our advice work helps people solve a particular problem, research and campaigns work tackles the cause of the problem to stop it from happening to others. We gather evidence from the advice work we do in local communities to identify patterns and trends. Using this information we can help offer potential solutions to prevent the problem from happening again.