Research & Campaigns
At Citizens Advice we see two million people every year, and we have a closer understanding of the problems that people experience than any other organisation
Citizens Advice know which policies are working and spot emerging problems early. In our policy research we combine these insights with analysis of wider social and economic trends, and set out new ideas to improve policy and delivery for all
All of us are affected by the rules and principles which shape the services and benefits that we all rely on. These rules and principles are evident in legislation, regulations, codes of practice and the policies of service providers. Citizens Advice Caerphilly Blaenau Gwent actively campaigns against unfair policies and practises in government, service providers and other bodies.
Our advice work helps people solve a particular problem, research and campaigns work tackles the cause of the problem to stop it from happening to others. We gather evidence from the advice work we do in local communities to identify patterns and trends. Using this information we can help offer potential solutions to prevent the problem from happening again.
Tackling the root cause of an issue helps everyone, whether they have come to us for advice or not, and frees up resources to work with those in greatest need. Our campaigning is effective because it is driven by the experiences of real people. We try to have an influence at local, regional and national levels, by joining with other local Citizens Advice offices in major national campaigns or by carrying out smaller pieces of local work.
